Persons reserving at Trout Point Lodge agree and shall abide by the following policies:
RESERVATIONS
We do not take any deposit at the time of booking and you only pay upon check-out. All confirmed reservations are subject to our cancellation policy below. For group bookings, please refer to our Group Policy.
Cancellations
For 2021 season - Due to the continued uncertainties of Covid-19 and to provide peace of mind and maximum flexibility, we will offer complimentary modifications for all Covid-related reasons (travel restrictions, quarantine requirements, illness, etc) and waiver of all cancellation fees up to 24 hours prior arrival. Please inform us with as much notice as you can. All cancellations made within 24 hours of arrival will result in a 100% penalty on the reservation's TOTAL VALUE. Early departures are subject to the remaining days left in the reservation.
For any non-Covid related reasons, our normal cancellation policy applies. Reservation cancellations made after confirming with a credit card number will result in a 10% administrative fee. If cancellation is made within 30-8 days of arrival, a 50% cancellation fee of the reservation’s total value applies. If your cancellation is made within 7 days of arrival, a 100% cancellation fee of the reservation’s total value applies. Should it be necessary for you to depart earlier than your confirmed dates, you will be responsible for all of the original room nights reserved.
The credit card given may also be used to secure against damage or for extra-cleaning fees after check-out. Any cancellation of a confirmed reservation must be received in writing, by e-mail or fax, or it will not be considered valid. All Trout Point Lodge guests also agree to abide by the General and Privacy Policy found below.
Rate Requirements
All rates are subject to an 16% resort fee and a 15% Nova Scotia harmonized sales tax (H.S.T.). Room rates and taxes are subject to change without notice.
Resort Fee
A 16% resort fee for resort & recreational services is added to all invoices which includes welcome drink at check-in, in-room welcome amenity, complimentary guided experiences and activities (excluding fishing, spa & massage services, culinary and wine appreciation classes), arrival tour at check-in, outdoor wood-fired barrel cedar saunas, riverside wood-fired cedar hot tub, kayaks, canoes, nature trails on our 100-acre property, hiking, lake and river swimming, 3-acre island and footbridge, library, custom handcrafted furniture, daily housekeeping with bathrobes, slippers & L'Occitane amenities, nightly turn-down service, maintenance and set up of in-room fireplaces or wood-burning stoves, coffee and tea through the day, delicious cakes & pastries at tea-time, wireless internet in public areas and guest suites and local calls. Note: Valet parking is unavailable this season due to COVID-19.
Extra Person Policy
Extra person charges of $95/person will apply if there is occupancy beyond two persons in our Deluxe Junior Suites and Lakeside Cottage. All other suites have a maximum occupancy of two persons.
Group Policy
Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival.
Child Policy
Trout Point welcomes children aged fourteen years and older. Children under fourteen years are welcome at the lodge whenever the entire property is booked by a single group.
Pet Policy
Trout Point welcomes well-behaved pets (including dogs over 18 months of age) All our suites at our Main Lodge are not pet-friendly. All suites in Beaver Hall (Forest Fireplace Junior Suite, Red Maple King Suite, Island Meadow Suite) and our Lakeside Cottage are pet-friendly and our furry family members stay for free! Please inquire. Pets must be reserved in advance, be on a leash at all times while in public spaces.
Check-in time
Check-in time is at 3pm.
Check-out time
Check-out time is at 11am.
Gift Cards
Gift cards for stays and services are not redeemable for cash, are non-transferable and are valid for two (2) seasons. Gift cards for a cash value do not expire.
GENERAL AND PRIVACY
Guests checking in agree to pay all room charges, food & beverages charges, alcohol charges, service charges, resort fee and sales tax using the credit card(s) provided when reserving, checking in, upon check-out and/or departure.
The Guest(s) understand that at its option Trout Point Lodge (TPL) may charge balances above $3000.00 before check-out or departure, with the balance due and payable upon check-out or departure. The Guest(s) agree to hold TPL and its agents harmless and to indemnify them for any injury or death caused by engaging in activities while a guest at TPL including but not limited to riding mountain bikes, kayaking, canoeing, hiking, swimming, or engaging in cooking classes. The Guest(s) also understand that TPL may charge his or her credit card after departure for damage to TPL property, for re-setting of fire alarms, and/or for excessive cleaning fees. The Guest(s) understand that TPL is a non-smoking facility and that a $300 cleaning fee will be charged if the Guest(s) smoke in or near a guest room or in public areas.
In consideration for privacy protection while at TPL, you agree that there shall be no unauthorized public identification of any guests by name, photograph, or any other means and no public disclosure of any guest by any other guest or third person without prior approval of TPL and/or its other guests in mention. You agree not to publish any reviews, comments and feedback (collectively, the “Comments”) that are offensive, obscene, abusive or objectionable. You also agree that the Comments submitted by you will not violate the right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. TPL reserves the right to request for removal and you grant TPL as co-owner of copyright the exclusive right to the immediate removal of publications deemed unauthorized. You grant TroutPoint.com a royalty-free, irrevocable, transferable right and license to your Comments however TroutPoint.com chooses, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the Comments and/or incorporate into any form, medium or technology throughout the world. You are and shall remain solely responsible for the Comments you make and you agree to indemnify TroutPoint.com and its affiliates for all claims resulting from any Comments you submit. TroutPoint.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
RESERVATIONS
We do not take any deposit at the time of booking and you only pay upon check-out. All confirmed reservations are subject to our cancellation policy below. For group bookings, please refer to our Group Policy.
Cancellations
For 2021 season - Due to the continued uncertainties of Covid-19 and to provide peace of mind and maximum flexibility, we will offer complimentary modifications for all Covid-related reasons (travel restrictions, quarantine requirements, illness, etc) and waiver of all cancellation fees up to 24 hours prior arrival. Please inform us with as much notice as you can. All cancellations made within 24 hours of arrival will result in a 100% penalty on the reservation's TOTAL VALUE. Early departures are subject to the remaining days left in the reservation.
For any non-Covid related reasons, our normal cancellation policy applies. Reservation cancellations made after confirming with a credit card number will result in a 10% administrative fee. If cancellation is made within 30-8 days of arrival, a 50% cancellation fee of the reservation’s total value applies. If your cancellation is made within 7 days of arrival, a 100% cancellation fee of the reservation’s total value applies. Should it be necessary for you to depart earlier than your confirmed dates, you will be responsible for all of the original room nights reserved.
The credit card given may also be used to secure against damage or for extra-cleaning fees after check-out. Any cancellation of a confirmed reservation must be received in writing, by e-mail or fax, or it will not be considered valid. All Trout Point Lodge guests also agree to abide by the General and Privacy Policy found below.
Rate Requirements
All rates are subject to an 16% resort fee and a 15% Nova Scotia harmonized sales tax (H.S.T.). Room rates and taxes are subject to change without notice.
Resort Fee
A 16% resort fee for resort & recreational services is added to all invoices which includes welcome drink at check-in, in-room welcome amenity, complimentary guided experiences and activities (excluding fishing, spa & massage services, culinary and wine appreciation classes), arrival tour at check-in, outdoor wood-fired barrel cedar saunas, riverside wood-fired cedar hot tub, kayaks, canoes, nature trails on our 100-acre property, hiking, lake and river swimming, 3-acre island and footbridge, library, custom handcrafted furniture, daily housekeeping with bathrobes, slippers & L'Occitane amenities, nightly turn-down service, maintenance and set up of in-room fireplaces or wood-burning stoves, coffee and tea through the day, delicious cakes & pastries at tea-time, wireless internet in public areas and guest suites and local calls. Note: Valet parking is unavailable this season due to COVID-19.
Extra Person Policy
Extra person charges of $95/person will apply if there is occupancy beyond two persons in our Deluxe Junior Suites and Lakeside Cottage. All other suites have a maximum occupancy of two persons.
Group Policy
Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival.
Child Policy
Trout Point welcomes children aged fourteen years and older. Children under fourteen years are welcome at the lodge whenever the entire property is booked by a single group.
Pet Policy
Trout Point welcomes well-behaved pets (including dogs over 18 months of age) All our suites at our Main Lodge are not pet-friendly. All suites in Beaver Hall (Forest Fireplace Junior Suite, Red Maple King Suite, Island Meadow Suite) and our Lakeside Cottage are pet-friendly and our furry family members stay for free! Please inquire. Pets must be reserved in advance, be on a leash at all times while in public spaces.
Check-in time
Check-in time is at 3pm.
Check-out time
Check-out time is at 11am.
Gift Cards
Gift cards for stays and services are not redeemable for cash, are non-transferable and are valid for two (2) seasons. Gift cards for a cash value do not expire.
GENERAL AND PRIVACY
Guests checking in agree to pay all room charges, food & beverages charges, alcohol charges, service charges, resort fee and sales tax using the credit card(s) provided when reserving, checking in, upon check-out and/or departure.
The Guest(s) understand that at its option Trout Point Lodge (TPL) may charge balances above $3000.00 before check-out or departure, with the balance due and payable upon check-out or departure. The Guest(s) agree to hold TPL and its agents harmless and to indemnify them for any injury or death caused by engaging in activities while a guest at TPL including but not limited to riding mountain bikes, kayaking, canoeing, hiking, swimming, or engaging in cooking classes. The Guest(s) also understand that TPL may charge his or her credit card after departure for damage to TPL property, for re-setting of fire alarms, and/or for excessive cleaning fees. The Guest(s) understand that TPL is a non-smoking facility and that a $300 cleaning fee will be charged if the Guest(s) smoke in or near a guest room or in public areas.
In consideration for privacy protection while at TPL, you agree that there shall be no unauthorized public identification of any guests by name, photograph, or any other means and no public disclosure of any guest by any other guest or third person without prior approval of TPL and/or its other guests in mention. You agree not to publish any reviews, comments and feedback (collectively, the “Comments”) that are offensive, obscene, abusive or objectionable. You also agree that the Comments submitted by you will not violate the right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. TPL reserves the right to request for removal and you grant TPL as co-owner of copyright the exclusive right to the immediate removal of publications deemed unauthorized. You grant TroutPoint.com a royalty-free, irrevocable, transferable right and license to your Comments however TroutPoint.com chooses, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the Comments and/or incorporate into any form, medium or technology throughout the world. You are and shall remain solely responsible for the Comments you make and you agree to indemnify TroutPoint.com and its affiliates for all claims resulting from any Comments you submit. TroutPoint.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
