Persons reserving at Trout Point Lodge agree and shall abide by the following policies:
RESERVATIONS
A deposit of $150 is due at time of reservation and the balance is paid upon check-out. Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival. All confirmed reservations are subject to our cancellation policy below. For group bookings, please refer to our Group Policy.
Cancellations & Modifications
For cancellations and modifications outside of 90 days from arrival, administrative fee $25 + HST is applied, with the remaining deposit refunded. Cancellations and modifications made within 31-90 days of arrival result forfeit of deposit paid. All cancellations made within 15-30 days of arrival will result in a 50% penalty of the reservation's TOTAL VALUE. All cancellations made within 14 days of arrival will result in a 100% penalty on the reservation's TOTAL VALUE. No refunds or credits in the event of non-arrival, any unused services, or unused nights due to travel or weather disruptions. Early departures are considered cancellation of the remaining days left in the reservation.
The credit card given may also be used to secure against damage or for extra-cleaning fees after check-out. Any cancellation of a confirmed reservation must be received in writing, by e-mail or fax, or it will not be considered valid. All Trout Point Lodge guests also agree to abide by the General and Privacy Policy found below.
We understand that extraordinary circumstances occur, and we will do our best to accommodate guest requests in these instances, however as we operate in a short seasonal window and are located in a remote location, we cannot make exceptions to our deposit or cancellation policies
Rate Requirements
All rates exclude a 15% Nova Scotia harmonized sales tax (H.S.T.) and gratuities. Room rates and taxes are subject to change without notice.
Extra Person Policy
Extra person charges of $110/person will apply if there is occupancy beyond two persons in our Deluxe Junior Suites. Rollaway bed can be requested and subject to additional charge. All other suites have a maximum occupancy of two persons. Extra person charge includes our luxurious breakfast, complimentary guided activities and access to all resort facilities.
Group Policy
Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival.
Child Policy
Trout Point welcomes children aged eighteen years and older. Children under eighteen years are welcome at the lodge whenever the entire property is booked by a single group.
Pet Policy
Trout Point welcomes well-behaved pets (dogs over 18 months of age). All our suites at our Main Lodge are not pet-friendly. All suites in Beaver Hall (Forest Fireplace Junior Suite, River Bend King Suites, White Pine Junior Suite) are pet-friendly and the first furry family member stays for free! Additional furry family members are $42 per day per pet. Please inquire. Pets must be reserved in advance, be on a leash at all times while in public spaces. We reserve the right to charge for damage and/or additional cleaning if required.
Check-in time
Check-in time is at 3pm.
Check-out time
Check-out time is at 11am.
Gift Cards
Gift cards are not redeemable for cash, non-transferable and non-refundable. Gift cards for stays and services are valid for two (2) seasons. Gift cards for a cash value do not expire.
GENERAL AND PRIVACY
Guests checking in agree to pay all room charges, food & beverages charges, alcohol charges, service charges, resort fee and sales tax using the credit card(s) provided when reserving, checking in, upon check-out and/or departure.
The Guest(s) understand that at its option Trout Point Lodge (TPL) may charge balances above $3000.00 before check-out or departure, with the balance due and payable upon check-out or departure. The Guest(s) agree to hold TPL and its agents harmless and to indemnify them for any injury or death caused by engaging in activities while a guest at TPL including but not limited to kayaking, canoeing, SUPing, hiking, and swimming. The Guest(s) also understand that TPL may charge his or her credit card after departure for damage to TPL property, for re-setting of fire alarms, and/or for excessive cleaning fees. The Guest(s) understand that TPL is a non-smoking facility and that a $300 cleaning fee will be charged if the Guest(s) smoke in or near a guest room or in public areas.
In consideration for privacy protection while at TPL, you agree that there shall be no unauthorized public identification of any guests by name, photograph, or any other means and no public disclosure of any guest by any other guest or third person without prior approval of TPL and/or its other guests in mention. You agree not to publish any reviews, comments and feedback (collectively, the “Comments”) that are offensive, obscene, abusive or objectionable. You also agree that the Comments submitted by you will not violate the right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. TPL reserves the right to request for removal and you grant TPL as co-owner of copyright the exclusive right to the immediate removal of publications deemed unauthorized. You grant TroutPoint.com a royalty-free, irrevocable, transferable right and license to your Comments however TroutPoint.com chooses, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the Comments and/or incorporate into any form, medium or technology throughout the world. You are and shall remain solely responsible for the Comments you make and you agree to indemnify TroutPoint.com and its affiliates for all claims resulting from any Comments you submit. TroutPoint.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
RESERVATIONS
A deposit of $150 is due at time of reservation and the balance is paid upon check-out. Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival. All confirmed reservations are subject to our cancellation policy below. For group bookings, please refer to our Group Policy.
Cancellations & Modifications
For cancellations and modifications outside of 90 days from arrival, administrative fee $25 + HST is applied, with the remaining deposit refunded. Cancellations and modifications made within 31-90 days of arrival result forfeit of deposit paid. All cancellations made within 15-30 days of arrival will result in a 50% penalty of the reservation's TOTAL VALUE. All cancellations made within 14 days of arrival will result in a 100% penalty on the reservation's TOTAL VALUE. No refunds or credits in the event of non-arrival, any unused services, or unused nights due to travel or weather disruptions. Early departures are considered cancellation of the remaining days left in the reservation.
The credit card given may also be used to secure against damage or for extra-cleaning fees after check-out. Any cancellation of a confirmed reservation must be received in writing, by e-mail or fax, or it will not be considered valid. All Trout Point Lodge guests also agree to abide by the General and Privacy Policy found below.
We understand that extraordinary circumstances occur, and we will do our best to accommodate guest requests in these instances, however as we operate in a short seasonal window and are located in a remote location, we cannot make exceptions to our deposit or cancellation policies
Rate Requirements
All rates exclude a 15% Nova Scotia harmonized sales tax (H.S.T.) and gratuities. Room rates and taxes are subject to change without notice.
Extra Person Policy
Extra person charges of $110/person will apply if there is occupancy beyond two persons in our Deluxe Junior Suites. Rollaway bed can be requested and subject to additional charge. All other suites have a maximum occupancy of two persons. Extra person charge includes our luxurious breakfast, complimentary guided activities and access to all resort facilities.
Group Policy
Reservations of 10 room-nights or more require a 25% non-refundable deposit, with the balance of payment due 60 days prior to arrival.
Child Policy
Trout Point welcomes children aged eighteen years and older. Children under eighteen years are welcome at the lodge whenever the entire property is booked by a single group.
Pet Policy
Trout Point welcomes well-behaved pets (dogs over 18 months of age). All our suites at our Main Lodge are not pet-friendly. All suites in Beaver Hall (Forest Fireplace Junior Suite, River Bend King Suites, White Pine Junior Suite) are pet-friendly and the first furry family member stays for free! Additional furry family members are $42 per day per pet. Please inquire. Pets must be reserved in advance, be on a leash at all times while in public spaces. We reserve the right to charge for damage and/or additional cleaning if required.
Check-in time
Check-in time is at 3pm.
Check-out time
Check-out time is at 11am.
Gift Cards
Gift cards are not redeemable for cash, non-transferable and non-refundable. Gift cards for stays and services are valid for two (2) seasons. Gift cards for a cash value do not expire.
GENERAL AND PRIVACY
Guests checking in agree to pay all room charges, food & beverages charges, alcohol charges, service charges, resort fee and sales tax using the credit card(s) provided when reserving, checking in, upon check-out and/or departure.
The Guest(s) understand that at its option Trout Point Lodge (TPL) may charge balances above $3000.00 before check-out or departure, with the balance due and payable upon check-out or departure. The Guest(s) agree to hold TPL and its agents harmless and to indemnify them for any injury or death caused by engaging in activities while a guest at TPL including but not limited to kayaking, canoeing, SUPing, hiking, and swimming. The Guest(s) also understand that TPL may charge his or her credit card after departure for damage to TPL property, for re-setting of fire alarms, and/or for excessive cleaning fees. The Guest(s) understand that TPL is a non-smoking facility and that a $300 cleaning fee will be charged if the Guest(s) smoke in or near a guest room or in public areas.
In consideration for privacy protection while at TPL, you agree that there shall be no unauthorized public identification of any guests by name, photograph, or any other means and no public disclosure of any guest by any other guest or third person without prior approval of TPL and/or its other guests in mention. You agree not to publish any reviews, comments and feedback (collectively, the “Comments”) that are offensive, obscene, abusive or objectionable. You also agree that the Comments submitted by you will not violate the right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. TPL reserves the right to request for removal and you grant TPL as co-owner of copyright the exclusive right to the immediate removal of publications deemed unauthorized. You grant TroutPoint.com a royalty-free, irrevocable, transferable right and license to your Comments however TroutPoint.com chooses, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the Comments and/or incorporate into any form, medium or technology throughout the world. You are and shall remain solely responsible for the Comments you make and you agree to indemnify TroutPoint.com and its affiliates for all claims resulting from any Comments you submit. TroutPoint.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
